All personas
Lead recovery and support
Recover campaign intent across WhatsApp, SMS, email, and calls.
Contact agents use organization-scoped queues, approved responses, AI-grounded conversation context, escalation rules, and customer history so campaign interest does not go cold.
End-to-end workflow
- 1Open the assigned queue
- 2Review customer and campaign context
- 3Send approved or AI-assisted follow-up
- 4Hand off to a human or specialist when needed
- 5Close with outcome proof and next-stage task
Assigned queues with SLA timers
AI-suggested next action with human review and wallet attribution
Escalations and handoffs for sales, support, fulfillment, and partners
AAARRR outcomes linked to each conversation
Content formats
Formats this persona can create and manage.
WhatsApp repliesSMS nudgesEmail follow-upsCall scriptsObjection handling snippets
Verified proof
What the platform checks before the workflow closes.
- Recovered leads
- Response speed
- Escalation resolution
- Customer sentiment
Newsletter
Contact ops notes
Follow-up scripts, escalation patterns, service recovery tips, and omnichannel ops playbooks.
WhatsApp
Discuss this workflow with 9010.
Open WhatsApp with a prefilled message for this persona. The team can route the conversation to brand, partner, seller, operator, or integration support.